Wauconda Park District Participants:

Considering recent developments regarding the COVID-19 virus, we have extended our current facility closure through Thursday, April 30.  All programs, activities, and events scheduled during this time have been cancelled or postponed.  In addition,  Per Illinois Executive Order 2020-10, all district playgrounds are closed to public use until further notice.  The Wauconda Park District Board and Staff will continue to monitor this situation and respond accordingly, based on the best available information provided by the Illinois Department of Public Health, Lake County Health Department, and other trusted community partners.

While it is difficult to determine when our facilities will reopen and our programs will continue, we wanted to update you with our current plan for refunds, class credits, and make-up information.  Please read the information below.

Memberships:  Members of our Fitness First Facility will have their memberships extended one day for everyday that we remain closed.  This will extend your memberships expiration date the same number of days that we are closed.  If your membership is automatically renewed with a bank account, credit, or debit card, your renewal date will also be pushed further out in the month based the number of days we are closed.  For example, if your renewal date was April 1 and we are closed for 14 days your new renewal date will be April 15.  This will all be done automatically in our registration system and there is nothing that you need to do.

Before and After School, KinderClub, Preschool, and Dance:  All programs with automatic payments/payment plans will NOT be charged during our closure.  We will also be adjusting these payment due dates and possibly the rates to accommodate for the time missed.

Recreation Programs: Our staff is currently in the process of determining if classes that have been cancelled during our closure can be made up.  When possible, we will do our best to provide a make-up class for any class that was cancelled during our closure.  If we are unable to reschedule the classes missed, refunds will be issued to the affected participants.

Senior Activities: All senior activities have been cancelled through the end of April.  Participants registered in these classes and trips have all been issued refunds.

Trips: All School Day Off programs have been cancelled.

Rental and Parties:  We are currently working with rentals through April 30, 2020.  If you have a rental or party scheduled during this time, we will be happy to refund your fees paid and reschedule your event once we know when we will reopen and that all regular programs have been rescheduled as needed.

We hope this will help to answer some of your questions.  Please feel free to contact us on our website or by leaving a message at (847) 526-3610.  We will do our best to respond to you Monday-Friday from 9:00 am – 5:00 pm.  Thank you for your patience and understanding during these difficult times.  We look forward to the day that we can continue to provide you with high quality recreational opportunities.

Stay Safe and Healthy!

 

Nancy M. Burton

Executive Director